PAYMENT

We accept the following payment options :

PayPal – Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.

ORDER

Where is my order confirmation number?

An order confirmation number is only generated for online orders – once you’ve successfully placed your order. You will receive an email containing the details of your order.

Why does my order status show ‘Payment Pending’?

Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

DELIVERY

How can I track my order?

Once your order has shipped you will receive an email from us with a tracking number and link to track your order. 

If you just received a shipment notification, please allow 1 to 3 working days for the tracking information to update.

My order is Preparing to ship/ In Transit, what does that mean?

Hang tight! Your order has been packed and has left our warehouse! At this stage, you’ll receive an email update from us that will contain a Tracking Number for your parcel. Please give about 24 hours for your tracking to be live.

What are your delivery options and how long is shipping?  

Location	Delivery Time Frames
The U.S. and Canada	3 – 5 working days
Europe and U.K.	15 – 20 working days
Rest of World	15 – 20 working days

Notes:

• Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
• Delivery is only available on weekdays (excluding Public Holidays).

Do you process orders during Public Holidays?

While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.

Why is there a delay in delivery?

Due to a high volume of orders and the precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into How can I track my order? to check the status of your order.